How can I contact with VFS in South Africa?

Helpline. Contact us by phone: 27 (0) 12 425 3017 Between 08:00am to 12:00pm and 13:00pm to 16:00pm, Monday to Friday only.

Please contact us for any information regarding Department of Home Affairs visa process:

Customer experience

Feedback and suggestions

VFS Global is committed to delivering a world-class experience and welcomes your valuable feedback. You can be assured that all feedback receives our full and complete attention.

To help us serve you better, please include following information along with your feedback.

Your name and contact details
A clear description of the issue (e.g. dates, location, names of personnel dealt with, and any other relevant background)
The type of visa you are applying for and your associated application reference number (or numbers)

We endeavour to reply within 2 business days.

LIST OF VISA FACILITATION CENTRES

City

Address

Durban

Suite 3, Silver Oaks, Ground Floor 36 Silverton Road, Musgrave

Cape Town

21st Floor, 2 Riebeek Street, Absa Building, Cape Town 8001

Port Elizabeth

Office 7D, 1st Floor Moffet on Main, Cnr 17th Ave and Main Road,Walmer, Port Elizabeth, 6070

Johannesburg

1st Floor Rivonia Village, Cnr Rivonia Boulevard and Mutual Rd

Pretoria

Cherry Lane Office Park, 1st Floor, 114 Fehrsen Street, NieuwMuckleneuk, Brooklyn, 0181

Rustenburg

Inner Arcade Shopping Centre, Shop no 2, c\o Fatima Bhayat and Boom Street

Kimberley

Unit 3, Building 2, Agri Office Park, N12, Kimberley

Polokwane

Shop 13, Thornhill Shopping Centre, C/O Veldspaat & MunnikAve, Bendor.

Nelspruit

Office 5F, Nedbank building, 30 Brown street

1George

Unit 5, Royal Eagle, 5 Progress Street

Bloemfontein

Suite 4, The Park, 14 Reid Street, Westdene

CONTACT DETAILS AT DHA HEAD OFFICE

CHIEF DIRECTORATE: PERMITS	CHIEF DIRECTOR	0800 60 11 90

Category	Director: Mr. Phindiwe Mbhele	0800 60 11 90
Critical Skills Work Visa Business Visa General Work Visa Intra-Company Transfer Study Visa (universities & aviation schools) Treaty Visa Exchange Visa Corporate Visa Crew Visa	Deputy Director: ben.makhalemele@dha.gov.za	012 406 – 4572 (Ben)
	Assistant Director: khathu.munyadziwa@dha.gov.za	012 406 – 7165 (Khathu)
	Assistant Director: dalena.dreyer@dha.gov.za	012 406 – 4567 (Dalena)
	nomvuzo.vilakazi@dha.gov.za	012 406 – 4903 (Nomvuzo)
Category	Director: Ms Phatheka Vikwa	0800 60 11 90
Temporary Residence Visa – Enquiries	nokuthula.khuzwayo@dha.gov.za	012 406 7227
	silondile.ndlovu@dha.gov.za	012 406 7073
	azwidali.chauke@dha.gov.za	012 406 7248
	hlengiwe.nkosi@dha.gov.za	012 406 4901
Permanent Residence Permits – Enquiries	joyce.mamabolo@dha.gov.za	012 406 – 4595
Category	Director: Ms Yogie Travern	0800 60 11 90
Zimbabwe/Lesotho Special Permits	Assitant Director: mala.arulappen@dha.gov.za	012 406 – 7258
Waivers & Exemptions Proof of Permanent Residence Visa and Permit verifications Visa and Permit withdrawals	yogie.travern@dha.gov.za hacc@dha.gov.za mulalo.silinda@dha.gov.za VisaVerifications.Missions@dha.gov.za VisaVerifications@dha.gov.za	012 406 – 4432 (Mulalo)

Category	Director:	0800 60 11 90
Rejected Applications (Appeals for temporary residence & permanent residence)	hacc@dha.gov.za	0800 60 11 90

General information about requirements for visas & permits	www.dha.gov.za	DHA Contact Centre Number
General information about requirements for visas & permits	hacc@dha.gov.za www.vfsglobal.com/dha/southafrica info.dhasa@vfshelpline.com	0800 60 11 90