TO log any fault, contact the Joburg Call Centre on 0860 562 874 or 0860-JOBURG, or phone Joburg Water on 011 688 1500. You may also log a fault on the Johannesburg water website here.
If you think your meter is faulty you can apply to have it tested. This is only done after three consecutive readings have been taken on the meter in dispute. A meter is only regarded as faulty when it registers more than 5 percent too slow or too fast.
If you need to query something on your municipal statement or report a fault with regards to electricity, water, sewerage, refuse removal, etc. it is important to give the City as much detail as possible.