What is BPO in interview? BPO stands for business process outsourcing, which means providing services such as customer support, data entry, accounting, or IT to other companies. BPO jobs can offer flexibility, variety, and growth opportunities, but they also require certain skills and qualities that you need to demonstrate in the interview. Working in BPO (Business process outsourcing) is, undoubtedly, a popular choice for millennials as it’s an ever-evolving industry. According to a report in Print, India’s ITES-BPO industry is expected to grow at 8 percent CAGR and has the potential to reach US$225-250 billion by 2025. The report further adds that India would witness this expansion because of India’s IT growth and it’s also said that the country will be a primary provider of software, including fintech, SaaS, and network security in the future. The industry is expected to create 6 million jobs by 2025. BPOs in India are known to offer exponential career growth as they keep conducting training programs for their employees to upskill. The BPO sector offers a diverse range of job roles, from customer service to technical support, which can help job seekers develop valuable skills and expertise. Now that you know the BPO sector is here to grow, you would be planning to apply and sit for an interview. In this article, we will discuss the most common questions that are asked in a BPO interview. 10 Commonly Asked Questions and Answers in BPO Interview 1. Tell me something about yourself? It is the most basic Question which every Interviewer asks at the time of Interview. So, in this case, the person who has faced this question should uniquely impress the Interviewer by stating the qualities you hold in for the particular designation. 2. Why do you want to join BPO? Answer: As per the increase in technology assessment, every business holder has an outsourcing department where they can excel with their skills and capabilities towards the work and with that people can groom themselves up with the massive interaction with different people having different skills and learn from them. 3. Why should we hire you? This is the question where a candidate gets confused easily. Instead of thinking too much, just easily answer it by defining all the qualities you hold and mention the qualities which will suit best for this profile. 4. What is the difference between the shore and offshore outsourcing? Answer: The difference between shore and offshore is simple when any project or work has been allotted outside the country and not nearby it is known to be offshore outsourcing. If anything is outsourced to a neighbouring country, then that will be shore outsourcing. 5. What are the different types of BPO? Most people don’t know about different types of BPO and think of it as a call centre one. Still, the fact is outsourcing a process holds a different aspect, which is way helpful, and that is why every business holds the BPO department to go with the flow and easily make it viable and accurate. The different types of BPO are:- Administrative Department Purchase Department Selling Department Back Office Call Centre 6. Are you Comfortable with the shifts and as well night shifts? When it comes to the shifts, then a person who is willing to work in a BPO Sector and also well prepared to crack down the Interview should not lack behind by saying the direct answer. 7. Why do you see BPO as your Career? Answer: BPO has always been a career opportunity for me as you are exposed to a new field, wherein a person can develop personality and communication skills. Apart from it, BPO is a well-diversified Industry. 8. Why Companies Outsource? Companies outsource because it is cost-saving and focus on core activities leading ahead to get quality work done by the expertise in that domain. 9. Will you be comfortable handling customers on the phone? Say Yes! It is the most essential thing an interviewer wants to know about your ability to handle the customers on call, because the main task involved here is to manage the customers and resolve their queries. 10. Why do you think you will do well in this job? This is another question wherein an interviewer wants to know about your mindset. In this situation, mention several reasons like experience, interest and skills. 5 Tips To Ace Your BPO Interview But before we delve into discussing questions, we will share some tips to ace your BPO interview. 1. Research About The Company It’s important to understand the company before you sit for the interview. Do a bit of research about the company’s services, client list, and culture. We would also advise you to thoroughly read the job description and while you are being interviewed, use case cases from your past experience that suit the job requirements. Do share your understanding of the BPO sector as it would enhance your chances of getting hired. 2. Exhibit Your Communication Skills It’s important to be able to communicate your thoughts as clearly as possible. Maintain eye contact during the interview and showcase your ability to listen attentively. Make sure that you exhibit politeness and professionalism in your tone. 3. Highlight Relevant Experience If you are a fresher and have no relevant BPO experience, put forward your experience in customer service, Tele-calling, problem-solving, and multitasking. Prepare use cases and relevant examples from past experience that show you’re a team leader and have the ability to manage work under tight deadlines and high pressure. Leverage data to quantify achievements from the past and use it for your benefit in the interview. 4. Prepare for Behavioral Questions Use the STAR method (Situation, Task, Action, Result) to structure your responses to behavioral questions. Mention those instances wherein you collaborated effectively with colleagues to achieve common goals. 5. Ask Relevant Questions If you will show questions about the role the company has to offer to you, it will demonstrate your interest and would significantly increase your chances of getting shortlisted. Don’t hesitate to share your inhibitions about the role and seek clarification. BPO jobs are chosen by most students and fresher candidates. They can be added as an experience while writing a resume. The main target should be to clear the Interview in the right way where you do not find doubt in itself and feel bad. So, just study these questions and answers for the BPO interview and get your job quickly. FAQs Q1. What’s the salary range that BPO offers to professionals in India? According to Glassdoor, the average salary for a BPO professional is ?39,268 per month in India. Q2. Is BPO a good career option for freshers? The answer to your query is yes. BPO offers you higher salaries and you can apply for a job right after you have passed your 12th. Your communication skills need to be on point for sure. Q3. Are BPO jobs flexible? Yes, companies do provide their employees with a flexible work culture.